Frequently Asked Questions

Your Go-To Guide for Clear, No-Nonsense Home Security Answers

Service & Installation

Getting Your System Up and Running

How does the installation process work?

Our certified technicians handle everything—from planning the best sensor spots to professional setup and thorough testing. We make sure every component is perfectly in place so you can relax, knowing your home is secure.

What happens if there’s a power outage?

Our systems come with mobile data backup, ensuring continuous protection even when the power’s out.

Do I need to do any DIY installation?

Not at all. We take care of the setup, so you can enjoy a hassle-free experience right from the start.

Annual Subscription

Ongoing Support & Regular Check-Ups

What’s included in the annual subscription?

Our subscription covers regular system check-ups, firmware updates, and priority support to ensure your system is always performing at its best.

How often should I get my system serviced?

We recommend an annual check-up to keep everything running smoothly and to make sure you’re getting the most out of your security system.

Bundle Products

Complete Kits for Every Home

What does the Starter Home Security Bundle include?

Our entry-level kit comes with a central alarm hub, multiple wireless PIR sensors, a key fob for easy control, and both indoor and outdoor sirens—all professionally installed for seamless protection.

Is the bundle suitable for smaller homes?

Absolutely. The Starter Bundle is designed to cover key indoor areas and provide a reliable foundation for any home.

Can I upgrade my bundle later?

Yes, our systems are scalable and can be upgraded or expanded as your needs change.

Add-Ons

Customising Your Security Setup

Can I add extra sensors or devices to my current system?

Definitely. Our add-ons—ranging from additional sensors to smart locks—integrate smoothly with your existing setup, allowing you to enhance your security as needed.

How do add-ons work with my current installation?

Once your system is set up, you can easily add extra components to extend coverage and improve performance, all managed through our user-friendly interface.

Will adding extra devices affect my subscription?

All additional devices are designed to work seamlessly with our system and will be incorporated into your subscription plan without any hassle.

Other

General Questions and More

Why choose Safety Guard over DIY kits?

We offer a professional, personalised service that goes beyond just selling equipment. Our focus on prevention, uninterrupted protection, and caring customer service makes us a trusted mate in home security.

What if I have questions after installation?

Our friendly support team is always on hand to help you out—just give us a shout through our support channels or contact us directly.

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