Refund policy
Effective Date: 20 February 2025
Last Updated: 20 February 2025
1. Privacy Policy
1.1 Introduction
Safety Guard ("we," "us," or "our") is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and secure your personal information.
1.2 What Personal Information We Collect
We collect personal information necessary to provide and improve our services, including but not limited to:
- Full name, address, phone number, and email address.
- Billing details and payment information.
- Alarm system activity data, video footage (if applicable), and monitoring logs.
- Website usage data including IP addresses, browser types, and cookies.
- Customer support communications and service requests.
1.3 How We Collect Your Information
Information is collected via:
- Direct interactions (e.g., account registration, service inquiries).
- Automated technologies (e.g., cookies, security system usage data).
- Third-party service providers with appropriate privacy safeguards.
1.4 How We Use Your Information
We use collected information to:
- Deliver products and services.
- Process transactions and manage accounts.
- Provide customer support and respond to inquiries.
- Enhance security features and system functionality.
- Comply with legal obligations.
1.5 Disclosure of Information
We may share your data with:
- Third-party providers for processing payments and providing monitoring services.
- Regulatory authorities when required by law.
- Law enforcement under lawful requests.
- Marketing agencies, only with your explicit consent.
1.6 Data Security Measures
Safety Guard employs:
- Encryption protocols (AES-256 standard).
- Regular cybersecurity audits.
- Multi-factor authentication for account access.
- Secure storage facilities complying with Australian data protection laws.
1.7 Access and Correction
You have the right to request access or corrections to your information. Requests are processed within 14 business days.
1.8 Complaints Procedure
Privacy complaints will be acknowledged within 48 hours and resolved within 10 business days. For unresolved issues, you may contact the Office of the Australian Information Commissioner (OAIC).
2. Terms and Conditions
2.1 Acceptance of Terms
By accessing our website, purchasing our products, or using our services, you agree to these terms and conditions. Non-acceptance requires immediate cessation of use.
2.2 Products and Services
- Safety Guard products comply with AS/NZS Australian Standards.
- Product descriptions and images are for illustrative purposes; actual items may vary.
- We reserve the right to update product specifications without notice.
2.3 Membership and Subscription Services
- Memberships auto-renew unless cancelled with 30 days’ written notice.
- Membership benefits are valid only when payments are current.
- Price adjustments will be communicated 60 days prior to renewal.
2.4 Payment Terms
- Full payment is required before service commencement.
- Overdue accounts accrue a 2% monthly interest.
- Accounts overdue beyond 30 days may result in service suspension.
2.5 Liability and Disclaimers
- Safety Guard is not liable for indirect or consequential damages.
- Liability is capped at the amount paid for the product or service in dispute.
- No responsibility is taken for third-party service disruptions.
- Security systems reduce risk but cannot prevent all incidents.
2.6 Governing Law
These terms are governed by the laws of Queensland, Australia. Disputes shall be resolved through Queensland courts.
3. Refund Policy
3.1 Change of Mind
- Refunds accepted within 14 days for unopened items.
- Installation, service fees, and custom orders are non-refundable.
3.2 Faulty Products
- Notify us within 30 days of purchase with proof.
- Valid claims will result in repair, replacement, or refund per Australian Consumer Law (ACL).
3.3 Service Cancellations
- Cancellations require 14 days’ written notice.
- No refunds for partially used services or memberships.
- Late cancellations within 48 hours of scheduled appointments incur a $75 fee.
4. Warranty Information
4.1 Warranty Coverage
- 12-month warranty covering manufacturing defects and workmanship.
- Extended coverage for active Safety Guard Essential Membership holders.
4.2 Exclusions
Warranty does not cover:
- Misuse, neglect, or improper installation.
- Environmental damage (fire, flood, electrical surges).
- Cosmetic damage not affecting functionality.
- Modifications or repairs not authorised by Safety Guard.
4.3 Claim Process
- Submit claims to [Insert Contact Details] with proof of purchase and issue details.
- Claims acknowledged within 48 hours and resolved within 7 business days.
4.4 Governing Law
Warranty terms comply with the Australian Consumer Law. Consumers retain all statutory rights.
5. Product Safety Information
5.1 Installation and Usage Guidelines
- Installations must be carried out by licensed professionals.
- Follow product manuals and safety instructions.
- Do not expose products to conditions outside their operating range.
5.2 Emergency Procedures
- False alarms may incur penalties under local laws.
- Keep contact information up-to-date to avoid response delays.
- Ensure routine system tests are performed.
5.3 Compliance
- All products comply with AS/NZS safety standards.
- Customers are responsible for compliance with local council regulations regarding alarm systems.
6. Disclaimers and Liability Limitations
- No security system guarantees prevention of all incidents.
- Safety Guard is not liable for loss or damage due to misuse, neglect, or unauthorised modifications.
- Services may depend on third-party providers; we are not responsible for their failures.
- Data from monitoring is stored securely; however, no system is 100% immune to breaches.
- All policies are subject to review and amendment with 30 days’ written notice.
7. Contact Information
Safety Guard
Phone: 0403 564 833
Email: hello@safetyguard.com.au
Website: www.safetyguard.com.au
Office Hours: Monday – Friday, 9 AM – 5 PM (AEST)